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Herbalife International of America, Inc. complaints

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800 West Olympic Blvd. Suite 406
Los Angeles, CA 90015 | Get Directions

(310) 410-9600

http://www.herbalife.com

Questions or comments? Visit our webpage to get in touch with a distribitor at www.Herbalife.com.

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Total Amount in Dispute:
$144.00

Total Amount Settled:
$144.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaints generally allege delivery issues difficulty obtaining refunds or cancelling or dissatisfaction with the product. ~~Company responds by issuing refunds investigating the matter further contacting independent distributors to resolve issues delivering orders and honoring cancellation requests~

Complaint Closing Statistics

1 complaints against Herbalife International of America, Inc. closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Herbalife International of America, Inc.

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1/11/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $144.00 Amount Settled: $144.00

Customer Complaint

1/10/2022

I sent the items that I purchased via FedEx and they conformed the items were received. They refunded the first payment of $106 on the 23rd of December, but took it right back out if my account stating stating I hadn't signed the refund waiver. I signed the refund waiver and it still took 3 business days. It has been almost 3 weeks and I have yet to receive my $144 payment for the inventory. I called the refunds and repurchase department and they say that they're closed. I called the corporate office and they say that they're closed as well although I'm calling during normal business hours. I am growing very impatient with Herbalife. Resolution Sought I just want them to issue me my refund.

Company Response

1/11/2022

Per consumer states; The company is in the process of issuing me a refund. No further action is needed at this time. Thank you for your assistance in this matter.

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