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Heritage Chrysler Dodge Jeep RAM Owings Mills complaints

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11212 Reisterstown Road
Owings Mills, MD 21117-1908 | Get Directions

(866) 771-8050

http://www.heritagechryslerjee...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Heritage Chrysler Dodge Jeep RAM Owings Mills closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Heritage Chrysler Dodge Jeep RAM Owings Mills

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2/21/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/2/2024

I bought a used truck from the dealership December 22. Since then it has been in the shop for over 3 months for a new motor and Terri used transmissions. The transmission is still jerking and I have been contacted the service manager on several occasions about this new problem. I was told to bring the vehicle in and do a test drive with one of the service reps. I came in for the appointment and they left me sitting for 3 1/2 hours they never did the test Ride With Me. But I was told they did the test ride their self. This was not satisfactory at all. I'm disabled and rely on this vehicle daily. I keep being told they can't find a problem, but there is clearly serious issues with my transmission. I don't know where else to turn because it's become constant. My first transmission they put in was giving me the same trouble and they told me they couldn't find any problems that, two weeks later I was left in 100° weather with an infant on the side of the road for hours! Resolution Sought I need my vehicle repaired correctly! I need them held accountable. I'm making payments on a vehicle that I'm afraid to drive.

Company Response

2/9/2024

We take this complaint seriously and appreciate you bringing this matter to our attention. Is is my understanding the store manager, Shawn Davie has been in direct contact with the customer and that he personally met with her on Friday, 1/26/24 and that her concerns are being properly addressed by Heritage.

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