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Heritage Mazda Bel Air complaints

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1800 Belair Road Suite C
Fallston, MD 21047 | Get Directions

(410) 575-1351

http://www.heritagemazdabelair...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Heritage Mazda Bel Air closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Heritage Mazda Bel Air

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10/12/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/26/2022

I purchased a new vehicle.. And it has mechanical problems. I Spoke with agents and managers They r not trying to solve the problem. Resolution Sought Help me to receive another vehicle or your best advice

Company Response

9/30/2022

Company states: Vehicle was purchased on July 21st. The customer was unhappy, and we exchanged the vehicle on August 26th. This complaint has been resolved. If she has any other concerns, she can call me a (410) 363-2415.

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