Find a reputable business?

Complaints and Resolutions

Heritage Toyota Catonsville complaints

Read Complaints File Complaint View Full Report

6324 Baltimore National Pike
Baltimore, MD 21228 | Get Directions

(866) 981-3767

http://www.heritagetoyotacaton...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$190.00

Total Amount Settled:
$190.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Heritage Toyota Catonsville closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Heritage Toyota Catonsville

Sort by

8/1/2023

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $190.42 Amount Settled: $190.42

Customer Complaint

7/3/2023

On 6/13/23 when I entered my vehicle, the check engine light came on. The dashboard read go to the dealership so I call the an was instructed to bring the vehicle in. When I purchase the vehicle I also brought all the warranty that came with this vehicle. Which added thousands of dollars to the cost. Heritage Toyota on route 40 West has the density to charge me $190.42 for diagnostic test.This make and model is known for having problems with the gas cap, causing the engine light to come on. I bought 3 vehicles from this dealership when it was Russell Toyota. My warranty reads 3yrs or 36,00 miles I currently have 19,000 miles. Charging me for a known defect with the gas cap. Resolution Sought I want my money returned

Company Response

8/1/2023

Company states; Please have Ms. Wilson reach out to the dealership or my office direclty with her concerns, as I believe this has already been addressed and the paymenbt has already been refunded. Very Truly Yours, Heritage Toyota Catonsville

Customer Rebuttal

8/1/2023

Consumer states; Business-Consumer ALLIANCE, my money was refunded back to my account. I would like to thank you for your help. I believe you were instrumental in the return of money. It was follow up with a letter telling me to reach out to the dealership or a Mr Caitlin Snyder. Thank you again for your help.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile