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Herrschners, Inc. complaints

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2800 Hoover Road
Stevens Point, WI 54481 | Get Directions

(800) 713-1239

http://www.herrschners.com

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Total Amount in Dispute:
$44.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Herrschners, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Herrschners, Inc.

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2/7/2024

RESPONSE: Complaint was not answered Amount in Dispute: $44.47 Amount Settled: $0.00

Customer Complaint

1/12/2024

Yarn was delivered to the wrong address...my neighbors house. I contacted both the carrier (FedEx) and the seller the day of delivery. No one responded for 5 days. My neighbor and I looked and could not locate the package. He found out that one of our other neighbors has stolen it off his porch. We went to get it back and she had opened the package and damaged the contents inside. The contents are unusable due to the damage. Called the seller today and was offered a $20 credit for an almost $50 order. I fail to see how I did anything wrong on my part. Resolution Sought I want a full refund for the entire amount.

11/18/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/25/2021

I bought an embroidery kit from this company and they sent the incorrect thread. When I contacted them they acted like I was a liar and I made the mistake not them. When you order the kit it comes with everything, the customer doesn't choose each item. They want to charge me for the right thread after I already paid for it. They are horrible with customer service and should have to send me the correct item that I purchased. I even sent them a picture of what was sent, its not my fault and I shouldn't have to pay for another or pay to send the wrong back. Clearly I already paid for it , its their mistake Resolution Sought I want the correct thread, what I paid for

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