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Hersheypark complaints

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100 West Hersheypark Drive
Hershey, PA 17033-2727 | Get Directions

(717) 534-3900

http://www.hersheypark.com/

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Total Amount in Dispute:
$2,300.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Hersheypark closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Hersheypark

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7/7/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $2,300.00 Amount Settled: $0.00

Customer Complaint

5/29/2024

I purchased HersheyPark passes online for my family. We ended up moving out of the area but planned to come to the park. We tried to go today, May 24th and were treated so rudely by workers and such a horrible experience (not able to eat although we had purchased a 2 a day meal plan) and other issues. We stayed one hour and 30 min and i contacted guest services and said i will never be back again, especially since i love hours away now. I was refused a refund even though i have already paid. Resolution Sought I'd like a refund of what I've paid and my passes can be deactivated.

Company Response

6/21/2024

We received your June 12, 2024 correspondece regarding a complaint filed by Ms. Dettlinger about her experience at Hersheypark Amusement Park, in Hersey, Pennsylvania, on Mary 24, 2024 and her reqeust for a refund in the amount of $2,300.00. On May 24, 2024, Ms. Dettlinger contact Herseypark about her experience and complained of, amount other things, that she was told that she had to get photos taken for the season passes she purchased before she could use the passes to enter the Park. This is a requirement for all individuals who purchase season passes for Herseypark. On May 24, 2024, Ms. Dettlinger purchased six (6) 2024 King Size Season Passes with All-Summer Twice-A-Day Dining Plan ("Season Passes") with a payment plan. Ms. Dettlinger has paid $1,0042.82 towards the purchase of the Season Passes, and her remaining payments totaling $1,339.56 were suspended at her rquest when she directly contact Hersheypark explained to Ms. Dettlinger that the Season Passes she purchased are non-refundable, and the Season Passes were deactivated at that time. Herseypark's website, as well as the agreement Ms. Dettlinger signed for the Season Passes, clearly state that season passes are non-refundable. We regret that Ms. Dettlinger continues to be dissatisfied with the response she received from Herseypark. As a courtesy, herseypark is willing to cancel the agreement Ms. Dettlinger signed for the Season Passes and she will not need to pay the remaining amount owed for the Season Passes. However, for the reasons set forth in this letter, herseypark will not be refunding the $1,004.82 that was paid by Ms. Dettlinger for the Season Passes.

Customer Rebuttal

6/24/2024

Yes, I was offered a cancellation of my contract because you were not able to provide the services I Originally signed up for. I was not able to use my meal plan as many places were completely packed and the others were not open. The staff was rude that I encountered and after having a child not securely fastened in on a ride, I deemed it unsafe and we left. After what I experienced, most legitimate companies would offer a refund, but no, not HersheyPark. This is why they will never be on caliber with other large amusement companies. Very poor customer service and even their response is difficult to read due to grammatical issues. Sad to say the least.

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