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Hertz Claim Management - First Notice of Loss complaints

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14501 Hertz Quail Springs Parkway
Oklahoma City, OK 73134 | Get Directions

(877) 584-7159

http://https://www.hcmclaims.c...

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Total Amount in Dispute:
$10,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Hertz Claim Management - First Notice of Loss closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Hertz Claim Management - First Notice of Loss

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10/4/2023

RESPONSE: Complaint was not answered Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

9/8/2023

I was in a car accident in one of your rental cars May 26th 2023, was hit from behind from a at fault driver. I have been trying to collect pip or talk with someone for months. I rented car out of bowling Green KY the accident number is 2023-07912. Prompt attention please I don't want to have to hire an attorney, but have spoke to a few. Progressive is my insurance. Resolution Sought I would like my claim looked into I haven't worked since May 26th, 2 hospitals and a dozen physical therapy sessions.

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