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HeyDude complaints

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6335 North Hollywood Blvd
Las Vegas, NV 89115 | Get Directions

(310) 717-5827

http://www.heydudeshoesusa.com

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Total Amount in Dispute:
$521.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

7 complaints against HeyDude closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
7	Unanswered

7 complaints against HeyDude

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6/1/2023

RESPONSE: Complaint was not answered Amount in Dispute: $41.88 Amount Settled: $0.00

Customer Complaint

3/3/2023

I ordered 2 pair of shoes on 2/4/2023. As of 3/2/2023 I have not received the shoes. I have tracking information and it says it was delivered on 2/27 but to NY. I do not live in NY I live in Mn. I have emailed and was told scam but I have received email back saying processing my refund but after 24 hrs heard nothing. Resolution Sought I would either like a refund or if possible get the 2 shoes that were ordered.

12/29/2022

RESPONSE: Complaint was not answered Amount in Dispute: $115.00 Amount Settled: $0.00

Customer Complaint

12/5/2022

I recently purchased three pairs of shoes. I only received one pair. I cannot find a phone number any where to contact them. I've sent several emails and tried their chat with no response. Resolution Sought Send me what I paid for .

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