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Hi-Grade Shooter Supply complaints

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712 Reynolds Street
Youngwood, PA 15697 | Get Directions

(800) 245-6824

http://www.higradeshooters.com

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Total Amount in Dispute:
$4,600.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Hi-Grade Shooter Supply closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Hi-Grade Shooter Supply

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10/31/2023

RESPONSE: Complaint was not answered Amount in Dispute: $4,600.00 Amount Settled: $0.00

Customer Complaint

10/5/2023

Purchased a Caesar Guerini Summit Limited Sporting Combo on December 29, 2022. The shotgun was coming back from another buyer who did not like the gun. We paid $4,600.00 by credit card. Talked to Tracey always. So on April 6 we called Tracey to see where gun was and she said it was lost in shipping. We kept getting excuses from her about the gun, she seemed to never answer phone, always had excuses why you couldn't get ahold of her. When Hi-Grade finally got gun back they had it inspected by 3 people. Tracey told us that they were packing it up to ship and found a broken latch. So they did not ship and did not feel comfortable repairing and Guerini was backed up. So my husband has been trying ever since to get a refund. It went on so long that we could not get a refund on credit card because it went over 3 months. Tracey always has excuses when you can get her to answer the phone. This is now October and no refund. Tracey told my husband two weeks ago that if it needed to be taken care of by check since it's been been so long for credit card it would be taken care of. He has asked her twice for refund. We feel like we have been given the run around. They have our money and we have nothing. Resolution Sought Refund our money.

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