Complaints for Hi-Tech Engine in Fontana, CA

10462 Elm Avenue
Fontana, CA 92335 | Get Directions

(909) 428-2681

http://www.hitechengine.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege final invoice costs far exceeded the written estimate they initially received for repair costs, or that repairs made to their vehicles are performed incompetently causing additional problems, or, the repairs did not remedy the original problem. Some customers complain vehicles returned for warranty work are left sitting for weeks at a time before repairs are completed, or that vehicles had to be returned three or four times for the same repair. The company responds to some complaints by offering additional repair assistance. Allegations of incompetency and deceptive practices are generally not addressed. Some complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Hi-Tech Engine closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Hi-Tech Engine complaints