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1100 Biscayne Blvd.
Miami, FL 33131 | Get Directions

(800) 936-1910

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Total Amount in Dispute:
$33.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Hide closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Hide

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3/13/2022

RESPONSE: Complaint was not answered Amount in Dispute: $33.19 Amount Settled: $0.00

Customer Complaint

2/15/2022

This company has sent me the incorrect product three times in a row after promising to send out the item I ordered. I originally ordered a concealer. This was on January 3rd 2022, and to date they have sent me three of the colors I did not ask for. They usually take two to three days, maybe more, to respond to email. When they do, they promise to straighten it out, but have yet to do so. They seem to answer all emails with a bot, and you cannot reach anyone by phone. When you call, you do not even get any introductory hello, and name of company, they just say leave a number and we will get back to you.. When I tried to resolve this by posting to them on Instagram, they deleted my posts. Resolution Sought If they cannot immediately send out the product I actually ordered. I feel they should reimburse me. They tried to make a deal, and also refund me 10, but have not said when my product will be mailed.

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