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Hideaway Ponds complaints

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6367 Bayou Black Dr
Gibson, LA 70356-3516 | Get Directions

(985) 575-9928

http://www.hideawayponds.com

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Total Amount in Dispute:
$300.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Hideaway Ponds closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Hideaway Ponds

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12/17/2025

RESPONSE: Complaint was not answered Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

11/20/2025

I paid for a month rental at hideaway ponds a camping resort located in Gibson louisiana. I was told that someone pulled up to my camper smoking marijuana, and that I had late night visitors at my camper. I told him when I first moved there that I am going to be seen some family and they work nights therefore when they come to see me on their way home they'll stop by around 4:00 in the morning or something like that. As a result of this I was asked to leave and they said they changed my pay rate to a daily rate instead of a monthly rate allowing them to keep all my money. I have the receipt showing that I paid for a month and they acknowledge that I paid for a month they cannot have me sign a document and then turn around and change the conditions of a document that I signed and received as a receipt. I want my money back I will be going to social media, Google, Instagram, Twitter and every media outlet I can find because I've done everything I can do for months now and still they're not giving me back my money. I'm probably going to wind up there holding up a protest in front of this place because I'm not the only one I heard that they've had problems there. All I want my money back no harm no foul I don't get my money back and the next step is I'm suing Resolution Sought Refund my $300

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