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High Class-PA Cargo Express complaints

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1129 East King Street
York , PA 17403 | Get Directions

(717) 600-7995

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Total Amount in Dispute:
$2,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against High Class-PA Cargo Express closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against High Class-PA Cargo Express

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9/21/2022

RESPONSE: Complaint was not answered Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

8/26/2022

High Class cargo express is a company that ship out merchandise out of USA to Dominican Republic. The reported to me that my merchandise along with other costumers' were lost. Their truck caught fire and everything including the truck was destroyed by the fire. High class cargo express is refusing to pay me back for my merchandise. Resolution Sought If it is true that their truck caught fire and my merchandise was destroyed, I need this company to pay give me back what my merchandise is worth at least. I need you to investigate if the truck caught fire like high class is reporting.

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