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High Desert Animal Care complaints

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3243 East Palmdale Blvd.
Palmdale, CA 93550 | Get Directions

(661) 272-1616

http://www.hdanimalcare.com

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Total Amount in Dispute:
$1,600.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against High Desert Animal Care closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against High Desert Animal Care

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6/2/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,600.00 Amount Settled: $0.00

Customer Complaint

5/9/2022

I payed for plus the day of surgery 900 bucks up front and she told me in middle of surgery that she wasn't able to do it after she cut my dog open for nothing. Nnow she has 3 injuries now she gave my dog a skin disease of some type a surgery cut and electro shocksx-ray 250 bucks problem is still there hurting her everyday and I felt ripped off . Resolution Sought Yes the full amount 1600 back and vets lic taken away she shouldn't be a vet vet from hell

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