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High Desert Golf Carts complaints

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17229 Lemon Street C-4
Hesperia, CA 92345 | Get Directions

(760) 669-8965

http://www.highdesertgolfcarts...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against High Desert Golf Carts closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against High Desert Golf Carts

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5/18/2025

RESPONSE: Complaint was not answered Amount in Dispute: Amount Settled: $0.00

Customer Complaint

4/22/2025

I purchased a golf cart on 2/28/25 under the presumption that it was a 2014 per the website, but it was a 2008. They are extremely rude, my mother is the one who put the purchase on her credit card, but she bought it for me, I paid her back. The golf cart switch went out within the first week I had it and there was nail in the tire and the rim was all messed up and the seat is broken, They picked it up 2 weeks ago - They told me when I purchased it that it came with a 30 day warranty, however it is past the warranty date now. It is currently in the shop, and when I called they hung up on me. I was told there was no warranty and they werent going to fix it. The receptionist was rude and used profanity on the phone with me. They told me they would call the cops if I showed up. They currently have the golf cart and will not return it. They need to stop lying. Resolution Sought To get my golf cart back and to have better communication with customers

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