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High Desert Public Auction, Inc. complaints

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17235 Darwin Avenue, Bldg B, Unit1
Hesperia, CA 92344 | Get Directions

(760) 669-9041

http://www.highdesertpublicauc...

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Total Amount in Dispute:
$4,100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against High Desert Public Auction, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against High Desert Public Auction, Inc.

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3/19/2025

RESPONSE: Complaint was not answered Amount in Dispute: $4,100.00 Amount Settled: $0.00

Customer Complaint

2/21/2025

I've purchased a vehicle from this company under the impression that it was registered in 2025 due to them writing it on the car and also the stickers on the license plate but once I went to the dmv they stated that it hasn't been registered since 2022. I've tried to get in touch with them through letters, in person, and I've even set an appointment with them because they stated that they couldn't handle the matter on live auction days that they failed to show up to. I would like to return the vehicle for a full refund due to the false pretenses of the purchase. Resolution Sought I would like a full refund due to the false advertising of the vehicle.

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