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High End Appliance Repair complaints

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PO Box 6363
Charlotte, NC 28262 | Get Directions

(704) 444-0342

http://high-endappliancerepair...

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Total Amount in Dispute:
$330.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against High End Appliance Repair closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against High End Appliance Repair

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7/27/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $329.98 Amount Settled: $0.00

Customer Complaint

6/29/2022

This man took my money, ordered the part and has not returned, not answering my phone calls or emails. He was here for less than 5 mins Friday, said he would be back in 2 hour and I haven't seen or heard from him at all. He admitted he overcharged me and was going to refund me. Poor business practice Resolution Sought I'd like my stove repaired and my money back

Company Response

7/1/2022

Home owner was advised of modifications that his warranty company didn't cover our rates including labor and we charge the same for everyone. Mods done to the tap are $150 and our mods to the venting are $125 the homeowner didn't pay for anything else only what was done. the home owner was advised it would be $485 at 1st but we didn't have to do the other mods nor did he pay for the 2nd mod his insurance did. These are our prices and homeowner agreed I also answered his emails. Water damage wasn't from us how was it poor installation?

Customer Rebuttal

7/15/2022

He finally contacted me today! Said he had been in the hospital but was leaving me messages. Unfortunately, they were text messages to my landline! He says he will be here tomorrow to return my money. But, as of July 15, I haven't received it yet. Frankly I have called today, left messages and I've been here all day. I think he is not really going to pay me back but it's making my stress worse as I'm currently down with pneumonia. I've called twice now, first thing today and last night. Now he isn't answering his phone. I guess he is scamming me.

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