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High Power Towing LLC complaints

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3348 Peachtree Road Suite 700
Atlanta, GA 30326 | Get Directions

(770) 378-6745

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against High Power Towing LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against High Power Towing LLC

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8/2/2023

RESPONSE: Complaint was not answered Amount in Dispute: Amount Settled: $0.00

Customer Complaint

7/7/2023

High Power Towing does not have an email address listed on its website, and I refuse to verbally contact the company. I sent all 7 attachments through text to the number 770-378-6745. The same number I spoke with Chris and Tecroy Morrison, owner of High Power Towing. The owner of High Power Towing has access to phone taping because when I approached him about what Chris stated to me. I said Chris said, "You don't know who you are f*****g with". Mr. Morrison corrected me, and said, "he did not use the word f**k". If he refuses to turn over tapes to you, that shows my claim is correct. With the tapes, you can hear every conversation between myself and High Power Towing. You can hear the conversation between APD Officer McEachern and Mr.Morrison, Because when Officer McEachern started speaking with Mr.Morrison, he left myself, and APD Officer Szufor inside my apartment, until he finished the conversation. Officer Douglas was straight forward and told me he does not speak to any party in these types of situations, but did ask Mr.Morrison, "How much does he owe you", and heard Mr.Morrison say,"$75", Friday, June 27th, the same day Mr.Morrison went from $75 to $300, and I must tow the van out of his yard at the time transaction. The total adds up to $545, or losing my van because of the inability to pay.When on Thursday, July 7th, Rigoberto Garcia, the owner of Metro Auto Repair Services told me the cost to fix my van is $190. I disability tag in my van. Resolution Sought Make this right. It's bad enough when a company treats a normal citizen unfairly, but worst to predicate on the disabled.

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