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Highland Contractors complaints

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620 South Clinton Avenue
Rochester , NY 14620 | Get Directions

(585) 507-3658

https://www.highlandcontractor...

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Total Amount in Dispute:
$10,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Highland Contractors closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Highland Contractors

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9/18/2024

RESPONSE: Complaint was not answered Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

8/23/2024

I have issues from day one of my roof project it took over 7 months to complete with problems the whole way through. they have made numerous mistakes in constructing my roof and shophets, fascia and gutters to wrong materials to untimely completion not held in the contract guidelines and am still having issues with my gutters and have not come back to address a long with numerous bubbling on my TPO roof because of installing it in freezing weather conditions when its designed for temps to be at least 40 degrees F so glue will stick . Resolution Sought Come back and correct all defects in roofs bubbling and gutter installation correct to work properly or refund me half the money so I can pay for corrections.

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