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HighTide complaints

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221 10th Street
Evanston, WY 82930 | Get Directions

(540) 200-8101

http://www.hightide.ai

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against HighTide closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against HighTide

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4/8/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/13/2024

I did not renew my policy. I called and talked to Dianne Zaryki the agent to not renew my policy after acting like she didn't know who I was when I gave my name, dates of the policy and the policy number. At the end of the conversation the policy was to end 2/28/2024. Since then she has tried to charge my bank account but my bank declined it even though I had the money thank goodness. Now I've gotten 2 letters saying I owe them money. Before I called to not renew I had surcured insurance policy with another company. Also my new insurance company was telling me that I had more than the state minimum. I was just going by what Dianne told me was the minimum. So she lied so she could make more money. She was rude and nasty to people Resolution Sought Stop doing the dirty business tactics. Also to stop over charging people. Be honest with people. If what she is doing is a crime she needs to be Punished for cause no one is above the law.( to a point)

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