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Highway and Heavy Parts complaints

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5015 North Dickenson Road
Coleman, MI 48618 | Get Directions

(833) 990-3406

http://www.highwayandheavypart...

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Total Amount in Dispute:
$3,473.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Highway and Heavy Parts closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Highway and Heavy Parts

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4/11/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $3,472.86 Amount Settled: $0.00

Customer Complaint

3/21/2022

We ordered fuel injector March of last year they have a 2year warranty on them. We did not even run the truck for a full year. They are bad and they are say we did something to them. They are charge us 40 dollars to sent them back. Which they say $15.00 on the inv. Resolution Sought I would like a full refund or even half of the refunded back to use. It is costing us money to have this truck setting still.

Company Response

3/30/2022

The customer notified Highway and Heavy Parts of a possible warranty on 6 injectors. The customer returned the injectors for warranty inspection. The injectors were tested and it was found the cause of failure was due to aggressive cleaning of the nozzles which results in the material rolling into the holes and not a defect in the manufacturing of the injector. The customer was provided with this information and spoke to our Technical Representative on two occasions (March 17 & 18) to discuss the outcome and explanation of the denial. The customer was charged for freight to have the injectors returned due to the warranty claim being denied. This is explained on the warranty form that the customer completed. $15 was charged to the customer on the original shipping charges (Freight to the customer) The $30 freight charge was for return freight for inspection and return to the customer. The customer was notified and accepted these charges at the time they requested the parts be returned to them.

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