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Highway Auto Protection complaints

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2372 Morse Avenue Suite 930
Irvine, CA 92614 | Get Directions

(888) 238-0845

http://highway-pro.com

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Total Amount in Dispute:
$110.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Highway Auto Protection closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Highway Auto Protection

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7/28/2021

RESPONSE: Complaint was not answered Amount in Dispute: $109.99 Amount Settled: $0.00

Customer Complaint

7/2/2021

1). I signed up for extra coverage for my vehicle. On March 19th I got the insurance policy for my vehicle on March 22nd I called and cancelled the policy. I was told by someone in the office that I would get my money refunded between 7 to 10 days. To this day I have not seen my money. I have called Highway Auto Protection office and I get put on hold and no one ever answer me. I have been on hold for over 1 1/2 this has been several times. All I want back is my money. 2) I would like my issue to be resolved. 3) Highway Auto Protection 2372 Morse Ave # 930 Irvine, CA 92614. 1-888-238-0845. Resolution Sought To help my recover my money. PLEASE ,PLEASE HELP ME OUT!!!!!

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