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Hill of a Deal Motors complaints

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3446 North Hwy. 61, Suite A
Elsberry, MO 63343 | Get Directions

(636) 358-7807

https://www.hillofadeal.com/

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Total Amount in Dispute:
$2,500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Hill of a Deal Motors closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Hill of a Deal Motors

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11/9/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $2,500.00 Amount Settled: $0.00

Customer Complaint

10/18/2023

One week after I bought my 2016 Chevy Spark the Check Engine light came on I had it checked and was told it was the transmission. I called the dealership and he didn't seem to believe it, Kevin Hill the owner of the dealership said the car drove perfectly when I left the lot. Kevin suggested I take it to a Chevy dealer, The dealer charged me $300.00 to diagnose the problem and it was the transmission. Kevin stated there was nothing he could do because I bought the car without a warranty, he couldn't bend the rules for me! I understand all that but seriously one week and I had to put in $2500.00 so I could even get the car inspected and and plated. He refused to help me in any way. At one point he thought his mechanic could do the work but said it was too be of a job. I asked him to at least pay half to no avail, Resolution Sought I would like to see the dealership to have to pay for the repairs or at least pay for half of them.

Company Response

10/30/2023

Company states: I sell everything AS IS so when they sign all the paperwork AS IS, that means when they leave the vehicle is theirs. I cannot have people driving stuff for a week and saying something goes wrong and then it's my fault. So she signed papers As Is. She test drove the vehicle and everything was fine. That's the way it works.

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