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Hillcrest Motel complaints

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5811 James Madison Pkwy
King George, VA 22485-5352 | Get Directions

(540) 663-3100

http://www.hillcrest-motel-mot...

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Total Amount in Dispute:
$250.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Hillcrest Motel closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Hillcrest Motel

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8/18/2021

RESPONSE: No response term assigned Amount in Dispute: $250.00 Amount Settled: $0.00

Customer Complaint

7/23/2021

Moved there in April I was on one side it was fine. They moved me on the other side it has roaches everywhere. I kept getting sick and they was complaining about me not paying my money on time. I paid as much as I could when I got paid. A/C leaking water, mildew smell, roaches, ants etc. My hospital bill is high because there motel is getting me sick. But, how can you complain about money when you can't even fix the situation. Resolution Sought Let me stay and pay as much as I can.

Company Response

10/18/2022

We were able to look into this guests concern and found that we did have a warranty enhancement in regard to this vehicle, and the brake booster. There was primary coverage that ended on August 31st, 2021. We also had secondary coverage that would cover the vehicle until either 2024 or 150,000 miles. Unfortunately this vehicle had 167,000 miles on it as of August 24, 2022 and we are unable to provide assistance or a reimbursement for the repairs. We understand the guests frustrations and will document their dissatisfaction.

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