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Hillstone Restaurant complaints

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8300 Preston Road
Dallas , TX 75225 | Get Directions

(214) 691-8991

http://www.hillstonerestaurant...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Hillstone Restaurant closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Hillstone Restaurant

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6/28/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/2/2021

Racially Profiled!! Called in on Monday May 31,2021 @5:27 was told that they were not taking any more reservations walk in only. I explained I was outside I would come inside. Came inside put my name on the list and was ask to wait inside. There after several people came in after and were seated before me. I then asked how much longer I was informed they had reservations well how was that possible when I called and you couldn't make reservations. I asked to speak with the manager which Emily Owen was the manager I asked for corporate number she then refused to give me corporate number after I explained everything to her and showed her where I had called which she asked me to show her in my phone where I had called to try to make rsvp and I told her at that point I had been racially profiled and treated unfairly. Resolution Sought Full refund and treat everyone with respect kindness and fairness.

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