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Hilltop Auto Wrecking complaints

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237934 Del Rio Road
Wausau, WI 54403 | Get Directions

(715) 675-3258

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Hilltop Auto Wrecking closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Hilltop Auto Wrecking

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8/9/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/14/2023

They sell motors and lie about the mileage they tell customers the miles are low miles when they're extremely high miles I drove two and a half hours to buy a motor they told me had 87,000 miles I went in the yard and looked at the car they took the motor out of in the car almost had 300,000 miles on the dashboard so they're dishonest scammers and then the guy got an attitude with me and started yelling at me because I called them out on the lying about the mileage he got mad because he got busted and then he said he was done with me and told me to get out of his junkyard very dishonest people and they probably been doing this for years to customers without customers knowing about it Resolution Sought I had left a junkyard and I will never return to that junkyard they are dishonest people there and they're running a scam on all their customers and they probably been doing it for years

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