Find a reputable business?

Complaints and Resolutions

Hilltop Plumbing Heating and Air Conditioning, LLC complaints

7043 South Hoot Owl
Brazil, IN 47834-8414
| Get Directions

(812) 531-7731

http://www.hilltopplumbingheat...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$250.00

Total Amount Settled:
$250.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Read More

Complaint Closing Statistics

1 complaints against Hilltop Plumbing Heating and Air Conditioning, LLC closed in last 3 years.
Complaints Type of response
1 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

1 complaints against Hilltop Plumbing Heating and Air Conditioning, LLC

Sort by

2/26/2023

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $250.00 Amount Settled: $250.00

Customer Complaint

1/12/2023

I went through my home warranty company for service to repair a gas leak at my rental property at 3105 Eric cir Indianapolis, In 46235. The warranty company was able to contact Hilltop plumbing to repair the leaks. I talked to Mr. Hill, the owner and he requested that I pay him $250.00 advance before he could start the work. I then mailed him a money order from the post office and initially he claimed to not receive it, so I called again and paid him over the phone with my credit card. After he was paid, he never went and repaired the gas leaks. I then start calling him trying to get this leaks repaired for over two months and he would give me a date that the repair would be completed but never did any work. I then continued to call him almost every day and he once answered the phone and told me he got the money order and was putting in the mail to return to me. I never received the refund he promised and he stopped taking my calls. My warranty is aware of the problem and that stated there was nothing they could do. Resolution Sought All I want is my refund for $250.00 returned to me. I don't have money to give away for service that was never started nor completed. He just took my money. Thanks in advance for your help.

Read More

Company Response

2/14/2023

Company states; Please be advised that we have refunded Mr. Smith all his monie, $250 was refunded back to his credit card and the other $250 was sent to him via check on 2/5/2023 Check #2285. So therefore, we would consider this matter resolved. Thank you, Owner

Read More