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Hilton Garden Inn Bristol complaints

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325 Village Circle
Bristol, VA 24201 | Get Directions

(276) 644-4000

http://www.hilton.com/en/hotel...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Hilton Garden Inn Bristol closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Hilton Garden Inn Bristol

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2/18/2024

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/2/2024

My 3 year old found three pills under the bed/on the ground that were labels PC18. Which is a laxatives. As well as my wife found dirty underwear in the bathroom when we arrived. I was in room 304 on December 28-29 2023. Resolution Sought They endangered my family, do the right thing.

Company Response

2/6/2024

We refunded all guest charges they had while staying with us, room & tax plus Garden Grill charges, totaling $228.54. We were made aware of 1 pill found by their child and we apologized and the guest seemed fine by that. No other issues, such as multiple pills or dirty underwear was ever mentioned to us.

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