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Hilton Grand Vacation Club complaints

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6355 Metro West Blvd Suite 180
Orlando, FL 32836 | Get Directions

(407) 745-3157

http://www.hiltongrandvacation...

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Total Amount in Dispute:
$89,856.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

7 complaints against Hilton Grand Vacation Club closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
6	Unanswered

7 complaints against Hilton Grand Vacation Club

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12/18/2024

RESPONSE: Complaint was not answered Amount in Dispute: $7,000.00 Amount Settled: $0.00

Customer Complaint

11/22/2024

Dear Sir/Madam, I am writing to file a formal complaint against Hilton Grand Vacations/Diamond Resorts regarding the timeshare membership we purchased, which has regrettably turned into a burdensome experience rather than the beneficial investment we were led to expect. Despite an ongoing payment of $199 monthly, the advantages promised as part of the membership have been non-existent, and we are now seeking to cancel our membership and receive a full refund for all payments made. At the time of purchase, we were assured of several benefits, including access to Great Wolf Lodge and camping opportunities. However, these promises were misleading and have never materialized. The dishonesty in the sales presentation is not only unprofessional but also unethical, leaving us feeling deceived. Furthermore, our attempts to utilize the timeshare points have been met with continuous frustration due to unavailability. Despite numerous efforts to resolve these issues through communication with Hilton Grand Vacations/Diamond Resorts, we have encountered ineffective customer service and a severe lack of responsiveness. We are yet to reap any benefits, including the free trips that were part of the package. The entire experience has left us feeling exploited and disappointed. Our multiple attempts to seek a resolution have been either ignored or met with dismissive excuses. The absence of accountability or a structured resolution process is profoundly disheartening. Resolution Sought Full Cancelation and refund.

12/10/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/14/2024

Business Consumer Alliance, Hilton Grand Vacations owns Bluegreen Vacations. We have sent several complaint letter to the Hilton Grand Corporate office about our complaints against Bluegreen for their use of unethical sales practices. We know they received the complaints because they were sent to Hilton Grand, not Bluegreen, yet Bluegreen responded to them. Hilton has made no effort to assist or investigate these serious allegations. This is contrary to Hilton's reputation and press releases about Bluegreen customers being a priority. The complete disregard for how these timeshare companies treat people to make money is shameful. We have never used the timeshare and cannot use it the way it was promised. The timeshare is people sold as an investment and income stream. If we had been told the truth, that it is a huge financial burden with maintenance fees that increase every year regardless of actual use, we would have never agreed. Please investigate Hilton Grand Vacations and our complaint. We have wasted many hours being transferred from one person to another within Bluegreen. They didn't even bother to respond to the BCA. We want our contracts canceled and a refund. Bluegreen Member # 720436 (316) 516-6330 Resolution Sought We want our contracts canceled and a refund.

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