Hilton Grand Vacation Club complaints

I wanted to share my incredibly disappointing experience with Hilton's timeshare program. It's been nothing but frustration and it hasn't delivered on the promises I was sold during the sales pitch. When I signed up, I was told I'd have access to destinations. Instead, I've found the options are outdated & limited. The beautiful locations they show in promotional materials are almost never available when I try to book. It feels misleading and unfair. I even upgraded from a one-bedroom to a two-bedroom unit, because I was told it would give me better reservation availability. Untrue. Even with plenty of points, I now have fewer options & disappointing accommodations. I was pressured into buying a deeded plan that promised to offer more flexibility and value. But no one explained the long-term implications and the promised benefits don't exist. I feel misled. To make things worse the condition of the properties is shocking. At Ocean 22, I recently found large cockroaches in our unit: on the top floor! That level of cleanliness is intolerable, especially for a property marketed as a premium vacation destination. For these reasons, I'm asking Hilton to close my account and release me from any financial obligations. The promises made during the sales process weren't kept, and this program has only caused stress and disappointment. I'm sharing this publicly because it's time for Hilton to be held accountable. No one else should have to go through what I've experienced. Resolution Sought I seek a fair and transparent resolution regarding my current situation, with my primary goal of canceling this existing agreement. Considering I have expressed frustrations and evident dissatisfaction, the outcome should alleviate any ongoing concerns while avoiding unnecessary complexities. Ultimately, achieving this cancellation will restore my faith and provide me with a sense of closure and fairness.

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I am reaching out regarding my timeshare membership with Diamond Resorts/Hilton Grand Vacations. Despite numerous attempts to contact them directly, I have yet to receive any meaningful support. Instead, I am continually met with billing notices demanding an exorbitant $56,917.95 in maintenance fees—a figure I find entirely unjustifiable. When I have been in contact with them, they have been completely unhelpful and told me there is nothing they can do to assist me. Over the years, I have invested a substantial amount of money into this membership, yet it has consistently failed to meet my expectations. I can no longer justify pouring resources into something that offers no value in return. I feel misled and deceived throughout this process. I was provided with incomplete and false information and persuaded to upgrade multiple times, each with promises of enhanced benefits and experiences. Sadly, none of these promises have been fulfilled. The lack of transparency and integrity involved has left me deeply frustrated and disappointed. This is not a burden I wish to leave unresolved, nor is it one I want to pass on to my children. I am seeking assistance in terminating this membership and severing ties with the organization completely. I sincerely appreciate your attention to this matter and would be grateful for your guidance on the necessary steps to resolve this issue promptly. Resolution Sought Full cancellation and refund.

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