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Hilton Grand Vacations Inc. complaints

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6355 MetroWest Boulevard, Suite 180
Orlando, FL 32835-6203 | Get Directions

(407) 745-3157

http://www.hgvc.com

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Total Amount in Dispute:
$815,617.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

41 complaints against Hilton Grand Vacations Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
1	Refusing to make an adjustment
4	Refuse to adjust, relying on terms of agreement
35	Unanswered

41 complaints against Hilton Grand Vacations Inc.

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11/18/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $18,162.53 Amount Settled: $0.00

Customer Complaint

10/9/2025

I am reaching out to seek your assistance with a matter that has been causing significant stress and financial strain. I am attempting to cancel a timeshare contract that I feel was entered under undue pressure and without my full consent. As a full-time caregiver for my father, my financial situation has become increasingly difficult, and I am unable to keep up with the obligations of this timeshare. When I initially signed the contract, I was under considerable pressure from the sales team, and felt pushed into a decision that I was not comfortable with. It is for these reasons that I am requesting an immediate cancellation of my timeshare contract and a refund of any payments made thus far. I would be grateful for the Business Consumer Alliance's assistance in facilitating this cancellation, as it has been a source of anxiety and difficulty. Thank you for your attention to this matter. Resolution Sought Contract Cancellation

Company Response

11/6/2025

Our Portfolio Services Department has attempted to reach out to the member with no response from the member.

9/15/2025

RESPONSE: Complaint was not answered Amount in Dispute: $560.00 Amount Settled: $0.00

Customer Complaint

8/19/2025

I picked up a call from Hilton Vacations. The sales person soliciting offered a Hilton Vacation 4 days 3 nights anywhere in UD for $240. I thought ok great, rooms are typically $120 per night so I'll get one night free. After paying the solicitor said "you'll be attending a Time Share Meeting and hung up on me. I DIDNT AND DONT WANT A TIME SHARE! I tried to book my rooms the next time I saw HILTON VACATIONS I answered my phone and told the solicitor my ordeal. After 2 hours, the best he could do was DC. I made the trip to DC, hotel was beautiful. I attended the HOSTILE TIME SHARE presentation as I was tricked into attending. The time share presenter at Hilton in DC used scare tactics to once again lure people into these vacations. "We're all going to go so leave earth with memories" was the ploy. Not only did HILTON rob me of $240 up front and another $90 at check out for a total of $330. And when no one bought a timeshare the salespeople became downright hostile with all of us in this presentation. HILTON robbed me of $240 and $90 , total of $330 plus my expense getting there as I was going to use the $240 three nights in my hometown of Virginia Beach. That was not an option when the solicitor on phone call said ANYWHERE in USA. I'm out transportation and parking, another $210. I'm so angry and annoyed as all of us in the sales presentation group. One couple from Flynt Michigan were treated so horribly it was unbelievable. Resolution Sought I would like to be refunded my money.

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