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Hims & Hers Health, Inc. complaints

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2269 Chestnut Street, #523
San Francisco, CA 94123 | Get Directions

(816) 444-4646

https://www.hims.com/

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Total Amount in Dispute:
$2,192.00

Total Amount Settled:
$150.00

Complaint Experience

10%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

10 complaints against Hims & Hers Health, Inc. closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
9	Unanswered

10 complaints against Hims & Hers Health, Inc.

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12/10/2025

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $150.00 Amount Settled: $150.00

Customer Complaint

10/28/2025

I was using hers hair products for several months but no improvement. I reached out to them to increase dosage and said not working. Their supposed online dr told me that due to low blood pressure they would not recommend. I assumed they understood that I was not satisfied with wasting 150 quarterly and that was the end of the relationship. I just got an email saying they shopped lower dosage and tired to immediately stop it which they said was not possible. There website is so difficult to navigate (as you can see with thousand of consumer complaints online) and no number to call to discuss. I want back and forth with their drs several times and assumed I would never use this product again since it was not working. I still have no idea if future orders are cancelled or not. They purposely try to deceive consumers by not making cancellation extremely impossible to find. Resolution Sought Refund my money and cancel immediately. They need to. Change their website to make it consumer friendly.

Company Response

12/10/2025

Per consumer The company did reimburse me

10/15/2025

RESPONSE: Complaint was not answered Amount in Dispute: $395.00 Amount Settled: $0.00

Customer Complaint

9/19/2025

I purchased a weight loss regimen and ended up having a severe allergic reaction within the first week and unable to continue the product. I reached out to the company and explained my situation in attempt to get some sort of resolution however they are refusing any refund or compensation for this. I am stuck with 5 months worth of medication I am severely allergic to that I didn't have any idea about prior to purchase and the customer service at HERS is horrendous and they are not helpful at all. This is horrible business and I think people should be aware of this before they attempt to pursue any business with them. Resolution Sought Refund.

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