Hines Complete Concrete Services complaints

On Friday January 6, 2023 you were contracted to remove damaged concrete from my driveway and replace it with new concrete. Your estimate was for all removal, and installation of new driveway including labor and materials. I agreed to pay for the first delivery of concrete mix in the amount of $1367.00. and placed an order to Morgan Concrete using my visa card in my name for that amount. When job was completed you were paid a sum of $2132.80 which was the balance due on the original invoice. You failed to tell me that you had ordered more concrete mix using my Visa card in the amount of $310.56 which you did not have authorization to use. I contacted Morgan Concrete to dispute this charge and was informed that you called in the order using my credit card which was not authorized. At no time did you inform me that any additional concrete or charges would be incurred. I called you to inquire about this additional charge and you said you would come by on Saturday morning and give me the balance due back to my account in the amount of $310.56. You did not show up on Saturday and after repeated email, texts, and phone calls, you have not paid me any additional money owed. Also, you have not removed the forms as per the original agreement therefore the job as bid has not been completed as of yet. This issue needs to be rectified by Monday, January 23rd. or I will be taking action in order to obtain reimbursement for the unauthorized charge to my Visa accoun Resolution Sought Refund amount owed and finish job as contracted.

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