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Hinge, Inc. complaints

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PO Box 25472
Dallas, TX 75225 | Get Directions

(833) 223-8873

http://www.ourtime.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Hinge, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Hinge, Inc.

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3/12/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/15/2024

I am writing to express my concern and seek clarification regarding the recent suspension of my Hinge account. I believe this action might have been made in error, and I am keen to resolve any misunderstandings that may have led to the banning of my account. Hinge has always stood out to me as a community that values respectful and meaningful connections, which is why I was surprised and disappointed to find my account suspended without a clear explanation. Hinge's Community Guidelines and Terms of Service. I have consistently strived to interact with others on the platform with respect and sincerity, and I am not aware of any instance where my behavior could have been interpreted as a violation of Hinge's policies. Given these circumstances, I kindly request a thorough review of my account suspension. If specific concerns led to this decision, I would greatly appreciate the opportunity to understand these issues better. Resolution Sought I respectfully request the reinstatement of my account. I assure you that I am committed to upholding the highest standards of conduct on the platform and will continue to contribute positively to the Hinge community

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