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Hinge Inc. complaints

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809 Washington Street
New York , NY 10014 | Get Directions

http://www.hinge.co

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Total Amount in Dispute:
$170.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

15 complaints against Hinge Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
14	Unanswered

15 complaints against Hinge Inc.

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2/8/2026

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/13/2026

I am submitting this complaint regarding the permanent ban of my Hinge account without any explanation, warning, or disclosure of what rule I allegedly violated. My account was banned abruptly. I immediately appealed the decision through Hinge's appeal process in good faith, explaining that I was unaware of any policy violation and asking for clarification. Hinge denied my appeal and stated that the decision was final however, they refused to tell me what specific rule I violated or what conduct led to the ban. As far as I am aware, I did not violate any of Hinge's Terms of Service or Community Guidelines. I used the platform respectfully, did not engage in harassment, hate speech, fraud, impersonation, explicit content, or any abusive or unsafe behavior. I genuinely enjoyed using the app and would never intentionally do anything that violated its rules. Being permanently banned without explanation, transparency, or an opportunity to understand or correct any alleged issue is unfair and unreasonable especially when Hinge continues to collect personal data from users while denying basic due process or customer service accountability. Resolution Sought I am not seeking compensation or any other remedy I am simply requesting that my account be reviewed fairly and reinstated. Being permanently removed from a service without explanation or evidence leaves me with no ability to correct mistakes or protect myself from future misunderstandings. I hope Hinge will respond with professionalism and accountability and provide either reinstatement or a proper explanation. Thank you for your assistance.

9/16/2025

RESPONSE: Complaint was not answered Amount in Dispute: $19.99 Amount Settled: $0.00

Customer Complaint

8/21/2025

I have used hinge to connect to new people as I am moving 1200 miles away from home. They claim that I have violated terms of service and banned my account. They sent out an email to my matches and said that I had suspicious activity. I have never once violated Hinges terms of service. I have always used the app for its intended purposes with kindness and respect. I believe it is defamatory to claim that I have violated terms of service and relay that information to my matches. I just want my account back as I fear being lonely for this new move. Resolution Sought I want my hinge account back. I want to be un banned as I was banned unjustly.

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