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Hint complaints

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112 South French Street, Suite 105
Willmington, DE 19801 | Get Directions

https://hint.app/

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Total Amount in Dispute:
$54.00

Total Amount Settled:
$0.00

Complaint Experience

33%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

3 complaints against Hint closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

3 complaints against Hint

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3/21/2024

RESPONSE: Complaint was not answered Amount in Dispute: $35.00 Amount Settled: $0.00

Customer Complaint

2/26/2024

They charge me for a subscription even after I canceled seven minutes after I accepted a seven day trial for $.50 wish I paid but if you did not cancel after the seven days you will get charged $35. I canceled nine minutes later after not even did I used any part of the seven days trial that I paid for 50 Cent and I have proof of that I have pictures that state when I took the seven day, free trial and subscription if I didn't cancel but I also have when I did canceled a picture and it clearly states the time and date and I disputed the transaction through Apple cash at first they denied my claim without investigating, then I had to submit them the proof in the pictures, and if it wasn't because I took pictures and I was diligent in doing that I would've never gotten my money back. It would've been my word against Sam and at First, obviously APPLE even denied my claim and my dispute but after the pictures they could no longer deny my dispute and they approved my dispute, and that I was correct but this company is shady because you cannot even talk to no one. It gives you a chat bot so you can't even communicate or a WhatsApp number in where they block me after I attempted to contact the company and fix it through through the company first before attempting to dispute it with APPLE cash card I wasn't able to get through nobody nobody return my emails nobody return my phone calls, emails, or answer my calls on WhatsApp number, then blocked me. I have photos as proof if you want Resolution Sought I would like this company to be reviewed because if it happened to me, I'm pretty sure it has happened to many other people and the people that didn't take pictures of them canceling the trial they probably got screwed and it's not fair so to be honest, I think they should get sued and they should pay everybody who also did cancel not only did I cancel nine minutes later I did not even use the seven day trial for 50 Cent but even they still charge me $35 for what? I didn't even use the seven day

6/6/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $19.00 Amount Settled: $0.00

Customer Complaint

5/23/2022

I tried to communicate with help.ableapp.com about a refund since I couldn't find how to cancel the subscription. No response as to solving the problem. I guess I am not the only one. Now I have a pending charge on my account. And I read you get charged every 2 weeks. Resolution Sought Refund my money and cancel subscription and any further charges.

Company Response

5/25/2022

Company states: The customer would need to contact us here so we can locate the account and solve the issue. Use email help@hint.app Thank you.

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