Complaints for HireRight, Inc. in Irvine, CA

5151 California Avenue
Irvine, CA 92617 | Get Directions

(949) 428-5800

http://www.hireright.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company provided inaccurate outdated or wrong information to potential employers who contacted the company to check on job applicants. Complainants allege in some cases the company's record keeping errors led to consumers being denied employment or other employment-related benefits.~~The company responds to all complaints by agreeing to investigate disputes correcting information or by denying that the information disseminated contained errors to begin with.~

Complaint Closing Statistics

0 complaints against HireRight, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

HireRight, Inc. complaints