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Hiscox Insurance Company Inc. complaints

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5 Concourse Parkway, Suite 2150
Atlanta, GA 30328 | Get Directions

(866) 283-7545

https://www.hiscox.com/

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Total Amount in Dispute:
$100.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Hiscox Insurance Company Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Hiscox Insurance Company Inc.

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5/13/2026

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

4/17/2026

On 7/25/2025, I purchased, Company Liability Insurance, through this company, after explaining to the agent what kind of business I was operating I felt good about the policy she offered me, so we went forward. About Jan. of 2026, a Company was trying to bring me in as a vendor, so they gave me a dummy Certificate Of Liability to give to my Insurance Company showing them what coverage I needed, that's when the problem started, Hiscox couldn't provide them. I called and talked with an agent who insured me that they would try to match what I needed, so they upgraded my policy charged me some more money only to fine out that they still didn't meet the minimum requirements that I needed to move forward as a Vendor. " WELL SIR" Keep this in mind they are debiting my debit account every month on a card that I made a 1 time payment with, without my permission. Now here"s comes the best part, On March 24, 2026 I made some repairs to a resident home that totaled the some of 1900.00, some siding work on the roof and some sheet rock work and paint work, in the living, some how the water still got in and caused some of the damage to return, the homeowner wanted a full refund on which I had no problem doing, guess what when I filed the claim and the 3rd party adjuster called me and stated that the damage was not covered, but they sold me the Insurance according to what I stated I needed for my Company. I was mislead into buying something that I can not use at all. Resolution Sought As of today's date I have paid 644.32 for an Insurance Coverage I can not use, I would like a complete refund.

4/15/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/26/2024

Hiscox has denied our insurance claim without proper cause. Resolution Sought Provide the legal defense services as required by our policy.

Company Response

4/4/2024

Dear Consumer, At this time the comment provided does not provide sufficient information for us to address and respond. Please provide policy information to further investigate this matter or contact the Company with additional policy information. We value you as a customer, and if you have any questions, please contact a Hiscox representative for assistance, https://www.contacthiscox.com/currentcustomer/ . Thank you.

Customer Rebuttal

4/7/2024

Hiscox Reference Number 100.223.435 The concern with Hiscox and their handling of the matter is that they based their decision to deny coverage on our lawful withholding of information that is materially sensitive, private and that would compromise privacy laws as well as our privacy obligations to our client (documentation regarding the aforementioned claim is available upon request, which includes same such emails from Hiscox). We believe this may be an unethical standard from Hiscox and an unethical reason to deny coverage.

Company Final Response

4/11/2024

The Company has addressed this matter through the state department of insurance. The Company requires proper documentation, redacted or otherwise to further its investigation of this claim. Please contact your designated claims examiner or please contact a Hiscox representative for assistance, https://www.contacthiscox.com/currentcustomer/. Thank you.

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