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HM Security complaints

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11455 Paramount Blvd. Suite B
Downey, CA 90241 | Get Directions

(562) 923-3535

https://www.hmsecurityinc.com/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against HM Security closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against HM Security

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10/16/2025

RESPONSE: Complaint was not answered Amount in Dispute: Amount Settled: $0.00

Customer Complaint

9/22/2025

Had home security system installed in July, when they installed a2TB harddrive/dvr, they did not give me any options. I am having problems accessing cameras through the app, and I don't have primary access to the account. I should be the primary on account, but it appears that I am being on as an added user, I have limited access. I can't contact the contractor who installed the system, and the owner of the company is telling me they would have contractor call me, but no one has reached out. HM Security told me they do not have a phone number for the contractor. I did not receive a manual, I asked for one and he said he would try to get me one, but as of today I still don't have a copy. Resolution Sought To give me full access and a copy of the manual

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