Find a reputable business?

Complaints and Resolutions

Hoag Hospital complaints

Read Complaints File Complaint View Full Report

1 Hoag Drive, P.O. Box 6100
Newport Beach, CA 92658 | Get Directions

(888) 400-5719

http://www.hoag.org

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$1.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against Hoag Hospital closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against Hoag Hospital

Sort by

3/6/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/9/2024

I'm currently a patient at Hoag hospital of Newport Beach. Room 40 Isaac Azoulay. The only thing doctor are waiting to release me to check a result of MEI. I'm here waiting for MRI for 3 days and all they say is "sorry we have only 2 MRI that are busy" . This is really not right , the hospital is charging daily to my insurance only because the wait of MRI ? Charging for unnecessary days at the hospital. Now I'll report in details these absurd charges . Is that because it is slaw for room occupancy ? Resolution Sought Not to charge fault room to my insurance for unreasonable wait.

1/29/2023

RESPONSE: Complaint was not answered Amount in Dispute: $1.00 Amount Settled: $0.00

Customer Complaint

1/3/2023

This is not about money. It is about the complete disregard for my medical needs. I have been prescribed a medication for 20 years. Hoag representatives instructed me to call for a refill one week before needed. I called it in on 12/27, but it was declined because I need to see the doctor, who was on vacation and would not be back until after I ran out. I explained I could have a seizure if I abruptly stopped. The representative was completely disinterested and basically gave me the finger. Resolution Sought Discharge this representative and revise processes to make sure patients are not put at risk because of bureaucrats.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile