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Hobbs Tire & Supply Inc complaints

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329 2nd Street
Chester, WV 26034 | Get Directions

(304) 387-1900

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Total Amount in Dispute:
$241.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Hobbs Tire & Supply Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Hobbs Tire & Supply Inc

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12/15/2021

RESPONSE: Complaint was not answered Amount in Dispute: $241.00 Amount Settled: $0.00

Customer Complaint

11/19/2021

Quoted me a price of 100.00 a tire. Plus tax For 4 tires. Went to pick up my car, my bill was 676.99, never called me to tell me it needed anything else. I was charged 119.95 for the tires a piece, charged me for some wax job on my rims also, said the lug nuts needed replaced at 5.00 a nut another 100.00. Then charged me 19.71 for using my card to pay. He offered me 28 dollar refund. Resolution Sought I want reimbursed for the difference in the tire price 19.95 a piece, the 20 for the wax on the rims, and the 100.00 for the lug nuts. He couldn't produce. I went down there 4 times to see them and talk to him. Never there to talk. Says the only thing he did wrong was not notify me of the cost.

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