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Hoffman Brothers complaints

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410 North Fuller Avenue
Los Angeles, CA 90036 | Get Directions

(323) 907-0749

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Total Amount in Dispute:
$260.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Hoffman Brothers closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Hoffman Brothers

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9/8/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

9/5/2024

I applied for a rental application on 8/28 and was approved the next day. I received a phone call to submit the deposit that day because I wanted to move in 9/1 and needed to secure the spot. I paid the deposit later that day and emailed to confirm that my deposit was received. I received a dousing and some other receipts confirming both my move in date of 9/1 and a deposit of $1495. The day before the 1st of the month I hadn't heard anything about what the key was or how to pay for the rent after being informed on 8/28 that she would send me information regarding both of these the next day. I then accepted the fact that I might not move in on the 1st and that perhaps since it was Labor Day weekend there were no agents to help me. I emailed consistently however and texted and called over the next few days just to make sure that everything was still in plan. I received one email back saying they were waiting on management on 9/1. Since than there has been no correspondence - all my texts are either left on delivered or saying that they are in a house tour or inspection and all my calls go to voicemail and no call back after I leave a voice mail. This is completely unprofessional and borderline scamming since I have not received the keys to the apartment as of yet. Considering I will not be moving in for at least 5 days after my supposed lease start date I would like to have the month of September prorated to whenever they find time to get back to me. Resolution Sought They give me a prorated rent for the month of September, inform me on how to access the studio and how to pay rent.

Company Response

9/5/2024

Per consumer: I canceled this once I heard back. I thought that no one was going to get back to me so disregard.

7/11/2023

RESPONSE: Complaint was not answered Amount in Dispute: $60.00 Amount Settled: $0.00

Customer Complaint

6/15/2023

This business denied my rental application stating that my bank account ending balances were not enough for them to be able to rent to me. That the amount spent on rent and utilities and the fact that my statements showed that I paid my rent and utilities didn't matter. They told me that I did not have enough "assets" for them to be able to rent to me. Resolution Sought I want my money back. Or I want the opportunity to rent the unit I applied to rent.

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