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Holiday Inn Club Vacations Incorporated complaints

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9271 South John Young Parkway
Orlando, FL 32819 | Get Directions

(888) 779-2149

http://www.holidayinnclub.com

Monday - Friday: 8:30 am - 9:00 pm EST
Saturday: 9:00 am - 5:00 pm EST
Sunday: Closed

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Total Amount in Dispute:
$1,387,460.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

204 complaints against Holiday Inn Club Vacations Incorporated closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
158	Refusing to make an adjustment
38	Refuse to adjust, relying on terms of agreement
6	Unanswered

204 complaints against Holiday Inn Club Vacations Incorporated

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5/4/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $40,000.00 Amount Settled: $0.00

Customer Complaint

4/17/2025

I would not recommend a timeshare from the Holiday Inn Club company. Total scam! Since entering into their "club", we've faced continuous problems, not to mention the financial disaster they have caused us. We had to stop paying them in order to get some answers and responses back from them. Even explaining my husband's medical condition with having Parkinson's, they could offer anything and showed lack of empathy. Recently, he had to be admitted to an assisted living facility, so that adds additional costs I am spending. I have lost all respect for this company as a whole. Resolution Sought I am needing Holiday Inn to terminate the agreement due to my husband's health condition and our inability to use it.

Company Response

4/21/2025

Please be advised that Holiday Inn Club Vacations Incorporated does not recognize the validity of the Business Consumer Alliance and therefore will not be providing a response to the above referenced complaint filed with your office. We encourage Owner to file any grievances with the Better Business Bureau. Upon notification of the same, we will be happy to provide a formal response at that time.

4/10/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $6,000.00 Amount Settled: $0.00

Customer Complaint

3/28/2025

My name is Delores Houston and I would like to bring to your attention as a consumer with my experience as a timeshare buyer through "Holiday Inn Club Vacations". I bought this timeshare in 2014, when it was known as "Silverleaf", but even when Holiday Inn Club Vacations took over the properties, from Silverleaf, there was no improvement other than I was not "boxed" into only one date slotted to use the timeshare. But, they continued to "browbeat you" into re-signing up after EACH visit. I never went on many visits because of this "policy" to get gift cards, or a cruise, etc. They even changed my location to a completely different city far from the one I originally signed up. My family and I were not pleased to have to drive a longer distance. Mainly, I was not even given the opportunity to decide NOT to continue with the timeshare purchase, as they had made that decision for me without my consent. If I had known of all of the changes they would be implementing, I would have requested to not be transferred when they took it over from "Silverleaf". Fees have increased and the availability for bookings have decreased. At my age (82) and current health limitations, I cannot afford to keep paying the high fees for something that I am unable to use or even sell. For in one of the "after visit meetings", I told the sales person that I wanted to sell this timeshare. She said, "you can't sell "air space" and that's why you can't even sell it for a dollar ". Isn't it strange that Resolution Sought Holiday Inn should terminate the ownership and allow me to be able to end services. I would also like some kind of refund

Company Response

3/31/2025

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