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Holiday Inn Club Vacations Incorporated complaints

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9271 South John Young Parkway
Orlando, FL 32819 | Get Directions

(888) 779-2149

http://www.holidayinnclub.com

Monday - Friday: 8:30 am - 9:00 pm EST
Saturday: 9:00 am - 5:00 pm EST
Sunday: Closed

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Total Amount in Dispute:
$1,344,301.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

200 complaints against Holiday Inn Club Vacations Incorporated closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
156	Refusing to make an adjustment
39	Refuse to adjust, relying on terms of agreement
4	Unanswered

200 complaints against Holiday Inn Club Vacations Incorporated

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8/6/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $10.00 Amount Settled: $0.00

Customer Complaint

8/4/2025

I was lied to when I purchased this time share. I went to the owners meeting and I told them I was having trouble making the yearly assessments fees . I was presented with an option to purchase another less costly time share. I was told to cancel my credit card for the original timeshare and was told "it will go away" so I purchased the second. Upon returning home I cancelled the credit card thinking I would not be charged and it would as Chris told me the payment would "go away." Well it didn't they charged it to another card without permission. I went ahead and made the first payments because I'm trying to maintain my credit. I returned to where I purchased the second time share to inform them what happened only up be told that there is nothing they can do . I told them I was blatantly li d too and that I should not be held to the contract. Again I was told that there was nothing they could do. So I am currently stuck paying two time shares when I came for help with the original that I had. I am reaching out for help because this company has lied to me and this is causing a serious financial burden on me taking care of my responsibilities and obligations. Thank you for your attention to this matter. Resolution Sought I would like the to cancel both contracts because I was lied to.

Company Response

8/5/2025

Please be advised that Holiday Inn Club Vacations Incorporated does not recognize the validity of the Business Consumer Alliance and therefore will not be providing a response to the above referenced complaint filed with your office. We encourage Owner to file any grievances with the Better Business Bureau. Upon notification of the same, we will be happy to provide a formal response at that time.

Customer Rebuttal

8/5/2025

A complaint has been filed with BBB.

5/4/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $40,000.00 Amount Settled: $0.00

Customer Complaint

4/17/2025

I would not recommend a timeshare from the Holiday Inn Club company. Total scam! Since entering into their "club", we've faced continuous problems, not to mention the financial disaster they have caused us. We had to stop paying them in order to get some answers and responses back from them. Even explaining my husband's medical condition with having Parkinson's, they could offer anything and showed lack of empathy. Recently, he had to be admitted to an assisted living facility, so that adds additional costs I am spending. I have lost all respect for this company as a whole. Resolution Sought I am needing Holiday Inn to terminate the agreement due to my husband's health condition and our inability to use it.

Company Response

4/21/2025

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