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HollerNet complaints

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421 Clint Williams Road
Rutledge, TN 37861 | Get Directions

(865) 200-9320

http://www.hollernet.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against HollerNet closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against HollerNet

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1/18/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/5/2022

Blatantly false advertising. My internet has only been usable 30 yet they advertise high speed unlimited internet, but after multiple contacts with customer service over the last 2 years of hollernet I have given up. I do not believe it is in their capability to provide the fast speeds they advertise. Resolution Sought Either be truthful on their website about their internet capabilities or provide me with the internet they advertise, although I doubt that will happen because my contract literally says they don't have to provide the internet quality they advertise.

Company Response

1/5/2022

Mrs. Rowe I am sorry you are having difficulties with your service. We are experiencing power issues and have so over the last 72hrs due to the winter storm that has pushed through the region.. However I am logged into your account now and show a capacity of 240mb/s down and 180mb/s up. I assume you are having in house networking problems from your personal router to your device. I can not find any tickets that have ever been submitted through our customer service department under your account. Without any previous service tickets I can not substantiate your complaint. The initial service that was installed 11 months prior to your 2nd install was suspended then canceled. Months later you made contact with my team a second time and paid to re-install service in which we did so upon my review and decision to waive all outstanding and overdue obligations. I would assume that if service was truly as bad as you say that you would not have re-installed it. You are not currently under any contracts nor obligated to continue your monthly subscription. Should you choose to cancel your service simply call into the office during normal buisness hours and inform them of your choice. Otherwise utilize your customer portal and submit a support ticket. Please allow extra time for a response due to the current weather restraint as we are diligently working to clear debris to relays and keep off grid power to the network.

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