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Hollingsworth Auto Center complaints

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115 South Cities Service Highway
Sulphur, LA 70663 | Get Directions

(337) 533-8533

http://www.hollingsworthautoce...

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Total Amount in Dispute:
$11,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Hollingsworth Auto Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Hollingsworth Auto Center

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10/21/2021

RESPONSE: Complaint was not answered Amount in Dispute: $11,000.00 Amount Settled: $0.00

Customer Complaint

9/27/2021

3 months ago, I purchased a 2013 Hyundai Sonata from Mr. Johnny Hollingsworth for 11,000. Since then its been at the dealership in lake charles. The dealership told me it was the power train and that it was recalled in 2013. He called me again after looking at it told me it had been changed to yet another recalled 2014 power train. I called Mr. Hollingsworth and he just told me to have them buy it from me. Its been there and I've had no transportation. I traded in a 2006 Toyota Avalon that I had purchased not even a yr ago for 3000.00. He only gave me 500.00 for it. I have recently had the same problem and got stuck with another croocked car dealer that is still doing the same thing. Why wont anyone help me? What is wrong with this world. I am a single 58 yr old woman. I cant afford all this and its not right. Resolution Sought I want him to take it back and give me a car that runs. I paid him $11,000.00.

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