Complaints for Hollywood Profiles in West Hollywood, CA

8721 Santa Monica Blvd. #1057
West Hollywood, CA 90069 | Get Directions

(800) 270-7138

http://www.hollywoodprofiles.c...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege the company misrepresents their services, or makes unauthorized credits or debits from credit cards or bank accounts after clients have cancelled services. In other cases customers complain they are unable to contact the company to cancel services, or that the company sends fictitious casting call e-mails to members in order to meet their 30 day guarantee policy.

The company has responded to some complaints by generally agreeing to issue refunds, and cancelling services.

Complaint Closing Statistics

0 complaints against Hollywood Profiles closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Hollywood Profiles complaints