Complaints for Hollywood's Hottest in Torrance, CA

20100 South Vermont Avenue
Torrance, CA 90502 | Get Directions

(310) 217-4733

http://www.hollywoodshottest.n...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege that by ordering products from the company, the customer is placed into an automatic reorder program which sends more tapes every month and charges their credit card or checking account. Customers state that they were unaware that they would be subjected to these added charges and they complain that it's very difficult to contact anyone at the company to get the charges stopped and reversed. The company generally responds to these complaints by cancelling the continuity program and issuing refunds. Some complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Hollywood's Hottest closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Hollywood's Hottest complaints