Find a reputable business?

Complaints and Resolutions

Holmes Asphalt complaints

Read Complaints File Complaint View Full Report

7319 Matthews Mint Hill Road Ste I # 2239
Mint Hill, NC 28227-7866 | Get Directions

(704) 425-5511

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$20,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Holmes Asphalt closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Holmes Asphalt

Sort by

6/5/2024

RESPONSE: Complaint was not answered Amount in Dispute: $20,000.00 Amount Settled: $0.00

Customer Complaint

5/10/2024

Holmes replaced a portion and newly paved our driveway in summer of 2022. He guaranteed the driveway would not crack. Immediately the driveway began to crack and we began to have water coming in under our garage door at house and at shop. We have repeatedly called and texted and were told he would come fix all issues. A month or so he still was telling us he was coming but has not yet came. We have grass growing up in the cracks and continued water seepage every time it rains. Resolution Sought Stand behind their work and their word. We paid a lot of money to be dissatisfied and now have more problems.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile