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Holmes Motors complaints

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10651 Boney Avenue
D'Iberville , MS 39540 | Get Directions

(228) 392-4054

https://www.holmesmotors.com/d...

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Total Amount in Dispute:
$3,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Holmes Motors closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Holmes Motors

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1/14/2025

RESPONSE: Complaint was not answered Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

12/19/2024

I leased a 2016 Ford fusion from the company with a down payment and required biweekly payments. Over a month after receiving the vehicle, the vehicle began stopping in mid traffic. I contact the company on several occasions in regards to the danger of the vehicle for me and my children whom travels in this vehicle daily or tries to while the vehicle is killing in traffic with ongoing traffic around and the company said they understood. I expressed my concerns about the financial obligation that this is leading for me as a single mother, which includes losing time from my employment. The company responded I understand while doing their job. They told me that I would have to drop the vehicle off at my expense and while the vehicle is under review, I would have to maintain without a vehicle or include the expenses of a rental in my budget while meeting my biweekly obligation to the company. Although I am taking a financial loss due to missing work, the complaints is not in regards to retrieving that financial gain I would like the money that I have invested into the company returned, and the vehicle retrieved at the expense of the company due to their inconveniences and immorality of putting off human at risk in a vehicle so faulty that you are unable to make a local store run which you can walk to in four minutes it takes 30 minutes in the vehicle. This is unacceptable. They should be held accountable for allowing this vehicle on the road because it is a danger all. Resolution Sought I would like full reimbursement of every down payment and installment, that I've invested in this vehicle, without the complete knowledge of its condition.

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