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Holston Gases Inc. complaints

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357 Blue Sky Parkway
Lexington, KY 40509 | Get Directions

(865) 573-1917

http://www.holstongases.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Holston Gases Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Holston Gases Inc.

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1/30/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/19/2022

Cylinder 1 year lease was $52 on one tank this year they what 115$ Another cylinder was $12 last year now they what $95. Tried to call 3 times and they give me no answer just a runaround. Resolution Sought I don't want to be gouged on price.

Company Response

1/27/2022

Company states they contacted consumer directly to explain this was a technical error on their part and that the glitch has been taken of and he will receive a credit.

Customer Rebuttal

1/28/2022

Rodger Conners called me said it was a computer mistake. He said I would receive a credit of 95.00 on my next refill of propane delivery.

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