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Home And Lightning complaints

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3620 El Glen Avenue
West Valley City, UT 84120 | Get Directions

(801) 716-5935

http://homeandlighting.co

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Total Amount in Dispute:
$149.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Home And Lightning closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Home And Lightning

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2/1/2022

RESPONSE: Complaint was not answered Amount in Dispute: $149.00 Amount Settled: $0.00

Customer Complaint

1/6/2022

This people are selling misleading ads I bought 2 street lights. At the time when I bought it the picture shows a light with mounting bracket together and never says.. that you have to buy the bracket separate. When I opened the box I tried to returned back to them ( 1. No bracket and #2 is not very bright as advertised) they want to charge me $30 each light Plus shipping. That's not right they selling misleading ads Resolution Sought I want my money back without paying anything for something I never used and is not a complete product as shown in the picture

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